Privacy Policy
Coastal Blue Holdings, LLC – Privacy Policy
Last Updated: [12/16/2025]
Coastal Blue (“Company,” “we,” “us,” or “our”) provides vacation rental properties that may be booked through third-party platforms such as Airbnb, VRBO, Booking.com, or other reservation sites (“Booking Platforms”). This Privacy Policy explains what information we receive, how we use it, how it is shared, and your rights, including SMS-specific disclosures.
This Privacy Policy is accessible on the main webpage and the Contact Us page of our website.
1. Information We Collect
Because bookings occur through third-party platforms, the information we receive depends on what the Booking Platform shares with us.
A. Information Provided Through Booking Platforms
When you make a reservation through a third-party service, we may receive:
• Your name
• Email address (or masked platform email)
• Phone number (masked or unmasked depending on the platform)
• Number of guests
• Payment status (not full payment details)
• Arrival/departure dates
• Profile name or username
We do not receive your full payment details, as these are processed by the Booking Platform.
B. Information You Provide Directly to Us
If you contact us outside the platform:
• Full email
• Phone number (for SMS consent, if offered)
• Special requests or accommodation notes
• Identity verification documents (only if required by the platform)
• Emergency contact information (optional)
C. Automatically Collected Information (Website or Portal Use)
If you visit our website directly:
• IP address
• Device/browser information
• Cookies and usage data
D. Information From Property Systems
During your stay, we may receive:
• Door code logs
• Noise monitoring alerts (only if a noise-monitoring device is installed and disclosed)
2. How We Use Your Information
Coastal Blue may use the information we receive for:
• Processing, verifying, and managing reservations
• Providing check-in instructions, property access codes, and directions
• Communicating with you before, during, and after your stay
• Responding to questions or support requests
• Coordinating housekeeping, maintenance, and guest services
• Protecting property security and preventing fraud
• Managing compliance with third-party platform policies
• Sending optional promotional messages (only with direct consent)
3. How Information Is Shared
Coastal Blue does not sell or share personal information for marketing purposes, including SMS consent and phone numbers, with any third parties or affiliates.
We may share information only with:
• Cleaning and maintenance providers (limited to what they need to perform services)
• Platform-integrated property management tools
• Website hosting or analytics vendors
• Local service providers assisting with guest experience
• Legal authorities if required by law
All service providers must use the information solely for operational or safety purposes.
4. SMS Messaging Disclosures (If You Opt In, Outside of the Booking Platform)
Some Booking Platforms allow phone number sharing; others mask numbers. If you directly provide consent to Coastal Blue to receive text messages:
Required SMS Disclosure
“If you consent to receive SMS from Coastal Blue, you agree to receive booking confirmations, check-in/check-out instructions, property access messages, urgent alerts, and guest support SMS from us. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit [Insert Privacy Policy URL] to see our privacy policy and terms and conditions.”
What You May Receive by SMS
• Arrival instructions
• Door/access codes
• Check-out reminders
• Property updates or emergency notices
• Guest support communication
• Optional promotions (only with explicit opt-in)
Important
• We do NOT share phone numbers or SMS consent with any third parties or affiliates for marketing.
• Message frequency varies based on the reservation.
5. Cookies and Tracking (If Using Our Website)
Our website may use:
• Cookies
• Analytics tools
• User behavior tracking
This helps us improve site performance and rental services.
You can disable cookies in your browser.
6. Data Retention
We retain personal information only as long as necessary to:
• Complete and document your reservation
• Comply with booking platform policies
• Meet legal and tax obligations
• Resolve disputes or support property safety
After this, data is securely deleted or anonymized.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information.
However, no method of digital transmission is completely secure.
8. Your Rights
Your rights may vary by region (CCPA, GDPR, etc.). You may request:
• Access to the information we have about you
• Corrections or updates
• Deletion of information
• Withdrawal from marketing communications
• Opt-out of SMS or email communication
Submit requests to:
If you wish to modify or delete information tied to a Booking Platform reservation, you may need to make changes directly through that platform.
9. Children’s Privacy
Vacation rentals can only be booked by adults.
We do not knowingly collect personal information from children under 18.
10. Third-Party Links
If our website links to third-party content, we are not responsible for their privacy practices.
11. Changes to This Privacy Policy
We may update this policy when necessary.
Updates will be posted with a revised “Last Updated” date.
12. Contact Us
For privacy questions or requests, contact: